Crown Gas and Power: who it serves, complaints and switching

Crown Gas and Power is a business energy company based in Bury, Greater Manchester. Below we set out what we could confirm from Companies House and the company's own website, and what you should check yourself. Biz Energy is not affiliated with Crown Gas and Power and does not rate it.

What the public record shows

Companies House lists Crown Gas and Power Limited (number 07980591) as an active private company incorporated on 7 March 2012. The registered office is The Oil Centre, Bury New Road, Heap Bridge, Bury, Lancashire. Its registered business activity is trade of gas through mains. Other Crown-named companies exist on the register. Some third-party sites describe Crown Gas and Power as part of a wider Crown group, but its own pages that we read do not set out its ownership, so we make no ownership claim.

A public contract that shows how it sells

A public procurement notice shows Crown Gas and Power won a contract to supply natural gas to the buildings of Rossendale Borough Council. It was awarded through a broker-led framework run by an energy consultancy, following competition, as a two-year fixed-price agreement from 1 December 2025 to 30 November 2027, signed on 8 October 2025. (The notice's value figures were inconsistent, so we omit them.) The practical lesson is that contracts of this kind are often arranged through brokers or frameworks, which means a middleman's fee may be built into the price you pay.

What it supplies and to whom

Crown's own website lists gas and electricity for both SME and larger businesses, and also offers energy consultancy services for larger users. It supplies businesses only, not households.

Contact and complaints

Use the official Crown Gas and Power contact page. Its complaints policy says:

• complaints can go to a dedicated complaints team by email, web chat or phone (contact details are on the policy page);
• it aims to acknowledge a complaint within 2 business days with a reference number, and to reach a decision within 28 days of that acknowledgement;
• if a broker sold the contract, a complaint about the broker may be passed to the broker's own process;
• it is a member of the Energy Ombudsman, which micro and small business customers can use once they have a deadlock letter or the complaint has been open for 8 weeks.

Larger businesses above the micro and small thresholds cannot use the Ombudsman and would rely on the dispute terms in their contract.

Using the timescales in practice

Suppose you email a complaint on 2 March and Crown acknowledges it on 4 March. Its 28-day decision target would then fall on 1 April. If there is still no agreed fix, the Ombudsman route opens once the complaint has been open for eight weeks, which from 2 March is 27 April, or sooner if Crown issues a deadlock letter. Keep the acknowledgement and its reference number, as the Ombudsman will ask for them.

How to verify any supplier before you sign

1. Company check. Look it up on Companies House: status active, directors, filing history.
2. Ombudsman check. Confirm the supplier is a member of the Energy Ombudsman. Micro and small businesses should have access to free dispute resolution.
3. Broker check. If a broker is involved, confirm they sit in a qualifying dispute scheme. See what a QDSS is.
4. Read the Principal Terms. Price, end date, exit fee, broker fee in pounds and pence.
5. Ask about complaints. Request the written complaints procedure.

Worked example: judging a gas quote

A bakery uses 120,000 kWh of gas. Quote: 6.9p/kWh and 50p/day for two years. Annual cost: 120,000 x 0.069 = £8,280 + (365 x 0.50 = £182.50) = £8,462.50. CCL at 0.801p/kWh: 120,000 x 0.00801 = £961.20. Net £9,423.70; VAT at 20% £1,884.74; total £11,308.44. Over two years that is about £22,617 if prices are fixed. Compare with the DESNZ non-domestic average for Q2 2026 of 5.28p/kWh gas including CCL: your 6.9p plus 0.801p CCL equals 7.70p, above the average, so ask what is in the price. Averages hide size and region, so treat this as a prompt, not a verdict. Use the VAT and CCL calculator.

Switching, notice and disputes

There is no cooling-off period, so a signed fixed deal binds you. Check the end date and exit costs; read exit a contract early. Out of contract there is no termination fee. Complaints follow the usual path: Crown's own process first, then, for micro and small businesses, the Ombudsman after eight weeks or a deadlock letter, within 12 months of the deadlock letter. See energy disputes.

Business gas basics you will need for any quote

Your MPRN and annual quantity

Gas meters are identified by an MPRN. The supplier works from your annual quantity (AQ), an estimate of yearly use in kWh. See MPRN and AQ. If the AQ is too high you may be charged on volumes you do not use, so ask for it to be reviewed.

Converting meter units to kWh

Many meters show cubic metres or hundreds of cubic feet. Roughly, kWh = volume in m3 x calorific value (about 39 MJ/m3) x 1.02264 correction / 3.6. For imperial meters, multiply hundreds of cubic feet by 2.83 first to get m3. Use the gas units to kWh converter instead of doing it by hand.

Quick worked conversion

A reading rises by 1,000 m3. At 39.5 MJ/m3: 1,000 x 39.5 x 1.02264 / 3.6 = 11,221 kWh, so at 7p/kWh the energy cost is about £785.

Dual fuel and separate suppliers

You can buy gas and electricity from different suppliers, which is useful when one company is competitive on only one fuel. See switching gas or electricity separately and whether dual fuel is cheaper.

Gas safety

Meter faults, suspected leaks and emergencies go to the gas emergency line and your gas transporter, not the supplier. If your meter looks faulty, read what to do if your business meter is faulty.

Next steps

• Request a written quote and Principal Terms.
• Run the verification checklist above.
• Compare with other options in the supplier overview.